ConsultAI is designed as a research tool to investigate the conversational intelligence-assisted consultation (CIAC) in supporting the clinical interview flow of company doctors.

ConsultAI is developed based on a set of iterative design activities involving multi-stakeholders.

The chatbot of ConsultAI was designed with one automated and one on-demand interaction styles.

The qualitative data analysis suggested that ConsultAI could enhance the consultation workflow, regarding increased access to relevant information as well as structured decision-making processes with valuable references. Moreover, the on-demand, lightweight interactions provided by the chatbot was experienced decisive to the system.

For more information of the ConsultAI project:

Ren, X., Spina, G., Faber, B., and Geraedts, A. Engaging Stakeholders to Design an Intelligent Decision Support Tool in the Occupational Health Context. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems, ACM, 2020. [ pdf ]